Service terms

Version 2026-09-10. Effective when you accept this version.

These terms are between Raiden Investments LLC (we, us, or Company), operator of Waputu, and the business or other organization identified in your workspace (Customer or you). If you accept for an organization, you represent that you have authority to bind it. Individual authorized users must follow these terms. Contact us at help@waputu.com.

This is business software for authorized operators. You remain responsible for your regulated activities and for reviewing each submission and physical label. Sections 10 and 11 contain important warranty disclaimers and limits on liability. These terms do not eliminate rights or liabilities that applicable law does not allow the parties to exclude.

1. Access and permitted use

While your access is authorized, we grant you a limited, nonexclusive, nontransferable right to use the available service for your organization’s lawful internal business activities. Your plan, order and deployed capabilities determine the features available. A roadmap, demonstration or proposed price is not a promise that a feature is available. You may not resell access, bypass access controls or usage limits, introduce malicious code, interfere with the service, unlawfully extract another customer’s data, or use the service for unlawful or deceptive conduct. Restrictions on reverse engineering apply only to the extent permitted by law.

2. Your authority and account security

You must hold all licenses, consents and permissions required for your activities, facilities, data and integrations. Do not provide credentials for an account you are not authorized to use or authorize actions beyond your rights. You authorize us and our service providers to process your configured credentials and transmit requests you or your authorized users instruct the service to make. This does not grant us general authority to manage your business or submit unrelated transactions.

You are responsible for selecting users, assigning appropriate roles and facility access, protecting credentials, using required multi-factor authentication and promptly reporting suspected compromise. We may verify authority, restrict access or require credential rotation. You are responsible for activity you authorize; this provision does not excuse a security failure for which we are legally responsible.

3. Regulated operations and third-party systems

Waputu is not a regulator, license issuer, legal adviser, laboratory, insurer or substitute for your own required records and compliance program. We do not certify approval by the New Mexico Cannabis Control Division or any other authority. You must determine which laws, adopted rules, license conditions and deadlines apply and verify that each action is permitted. Software availability does not make an activity lawful. Nothing here authorizes conduct prohibited by applicable law.

NMS2S and other external services control their own permissions, records, identifiers, availability and terms. We do not control their decisions or guarantee uninterrupted connectivity, complete source data or a particular processing time. State requirements remain in force during an outage. Maintain a lawful contingency process, monitor pending work and reconcile your records. We do not charge for the state’s own free NMS2S service; any agreed fee is for Waputu software and services.

4. Review, submissions and recovery

Before confirming an action, review the facility, lot identity, units, quantities, destination, product type and all material facts. State submissions may consume inventory, create new identifiers or have effects that cannot be undone. A saved request, successful network response or completed download is not by itself proof of the final state or physical outcome.

Connections can fail after a request reaches a provider. An unknown outcome requires investigation and reconciliation; do not repeatedly submit it merely because confirmation is missing. Follow the displayed recovery process and compare current state records. Automated checks and duplicate protections reduce some errors but do not guarantee that every error, duplicate, discrepancy or unauthorized third-party action will be prevented. Report suspected defects promptly and take reasonable steps to limit resulting loss.

5. Labels, QR links and physical packaging

You are responsible for accurate manufacturer and license details, laboratory results, ingredients, warnings, dates, quantities, permitted names and other product facts. You must review the entire physical package and all required panels, not just the generated file. Verify printer settings, actual size, legibility, required colors and symbols, adhesion, placement and scanning before applying labels. Use appropriate stock and equipment. A PDF cannot verify the physical printer or package.

When a QR destination supplies required information, you must ensure the exact static link directly presents all applicable required information without intervening material and remains available and accurate for the required period. A marketing page or laboratory report alone may be insufficient. You control customer-supplied links and their content. A validation result, template name or review checkbox is not a compliance certification. Reprints preserve historical facts; do not use a historical label for an expired, changed or otherwise ineligible product.

6. Customer content and our software

As between the parties, you retain ownership of your business data and content. You grant us a limited right to host, copy, transmit, format and otherwise process it to provide, secure, maintain and support the service, carry out your instructions and comply with law. You are responsible for the rights and lawful basis needed to provide that content. We retain our software, templates, documentation, branding and other intellectual property; no ownership of your underlying data transfers to us.

Do not upload patient medical records, payment-card numbers, government identity documents or other sensitive personal information unless a separately agreed service expressly supports that data. Regulated business records may still contain personal information; limit it to what the workflow requires. Our Privacy notice describes processing and contact options. Neither party may disclose the other’s nonpublic confidential information except to authorized personnel and providers who need it for the service, with permission, or as legally required. This duty does not cover information independently developed, lawfully obtained without restriction or public without a breach.

7. Fees and changes to paid service

No payment obligation arises solely from a proposed pricing page or a free pilot. A paid order must identify the package, location capacity, price, billing term and applicable renewal or cancellation terms before you accept it. We will not retroactively charge pilot usage. Unless an accepted order states otherwise, you are responsible for applicable transaction taxes other than taxes on our income. Additional services and capacity require an agreed price. Mandatory refund and cancellation rights remain unaffected.

We may change the service to maintain security, comply with law or improve operation. For a material reduction of a paid core feature, we will give reasonable advance notice where practicable and, if we cannot provide a substantially equivalent service, allow termination of the affected prepaid service with a prorated refund for its unused period. Emergency, legal or provider changes may require immediate action.

8. Suspension, termination and export

You may request account closure through your workspace owner or help@waputu.com, subject to any accepted paid term. We may suspend access to address a material breach, nonpayment under an accepted order, security threat, unlawful use or binding legal requirement. Where practicable, we will notify you and allow a reasonable opportunity to resolve the issue. We may terminate for an uncured material breach after 30 days’ notice, or immediately when necessary to prevent serious harm or comply with law.

Before closure, export the records you need. For 30 days after termination you may request a reasonable export of available customer records, unless access is legally prohibited or creates a material security risk. We may verify your authority and provide the export through a secure method. This is not a promise that all third-party records or deleted information can be recovered. We retain or delete remaining records as described in our Privacy notice, subject to legal holds and required retention. Termination does not reverse state transactions, erase audit history or relieve either party of accrued obligations. Ownership, confidentiality, payment obligations already incurred, liability provisions and dispute terms survive as applicable.

9. Customer indemnity

To the extent permitted by law, you will defend the Company and its personnel against third-party claims arising from your unlawful regulated activities, content that infringes another person’s rights, or your material breach of sections 1, 2 or 5, and pay damages and reasonable defense costs finally awarded or agreed in settlement. This obligation applies only to the extent caused by your conduct and does not cover claims caused by our negligence, willful misconduct or breach of these terms. We must promptly notify you, reasonably cooperate at your expense and allow you to control the defense with qualified counsel. You may not settle a claim in a way that admits our fault, imposes a nonmonetary obligation on us or fails to release us without our written consent, not to be unreasonably withheld. We may participate with our own counsel at our own expense.

10. Warranty disclaimer and allocation of risk

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR EXPRESS COMMITMENTS IN THESE TERMS OR AN ACCEPTED WRITTEN ORDER, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” THE COMPANY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT ERROR-FREE OR UNINTERRUPTED OPERATION, COMPLETE OR CURRENT THIRD-PARTY DATA, A PARTICULAR BUSINESS RESULT, OR THAT USE WILL PREVENT A REGULATORY VIOLATION, LOSS OR PENALTY.

You choose whether and how to rely on the service for your business, subject to these express commitments and nonwaivable law. You should maintain appropriate independent records, review procedures and business insurance. No oral support statement creates a warranty that changes these terms unless incorporated in an authorized written agreement.

11. Limits on liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS PERSONNEL WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL OR BUSINESS OPPORTUNITY, ARISING FROM THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. SUBJECT TO THE EXCEPTIONS BELOW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF $500 OR THE FEES YOU PAID US FOR THE AFFECTED SERVICE DURING THE 12 MONTHS BEFORE THE EVENT FIRST GIVING RISE TO THE CLAIM. RELATED CLAIMS DO NOT MULTIPLY THIS CAP. THESE LIMITS APPLY REGARDLESS OF THE LEGAL THEORY, INCLUDING CONTRACT AND NEGLIGENCE.

These exclusions and cap do not apply to our fraud, willful misconduct or gross negligence, or to liability or remedies that applicable law prohibits us from excluding or limiting. They do not restrict a regulator’s authority, your right to report concerns, or rights that cannot lawfully be waived. Nothing says that you cannot bring a claim. The parties intend a lawful allocation of commercial risk, not immunity from suit. If a particular restriction cannot be enforced, it applies only to the extent the law permits and the remaining provisions continue subject to section 13.

12. Governing law and disputes

New Mexico law governs these terms, excluding its conflict-of-law rules, except where controlling federal law or a nonwaivable law requires otherwise. Before filing a claim, either party may send a written dispute notice with the facts and requested resolution; notices to us go to help@waputu.com. We encourage a good-faith attempt to resolve it for 30 days, but this does not prevent urgent relief, a timely filing needed to preserve a claim or a report to a regulator.

Unless nonwaivable law requires a different forum, the parties consent to exclusive jurisdiction in the state courts located in New Mexico or the United States District Court for the District of New Mexico, as appropriate to the claim. These terms do not require arbitration, waive a jury trial or waive class proceedings. A different dispute process requires a separate valid agreement.

13. General terms and updates

These terms and any accepted written order form the agreement for the service. A signed order controls a direct conflict only where it expressly identifies the change. Failure to enforce a provision is not a waiver. If a court finds a provision unenforceable, it may be limited to the lawful extent, or severed if it cannot be enforced; the remainder continues unless that would defeat the agreement’s essential purpose. Neither party is liable for delay caused by events beyond its reasonable control, but this does not excuse amounts already due, required security or legal duties, or reasonable mitigation.

We may assign this agreement in a merger, reorganization or sale of the relevant business if the successor assumes our obligations. You may not transfer access to a different legal customer without our written consent, not to be unreasonably withheld. We will provide material updates with notice and request acceptance where required; revised terms do not retroactively change an accrued dispute. Your accepted version and any applicable order govern until a change validly takes effect. Electronic acceptance and notices may be used where lawful. Formal service of legal process must follow applicable law; this support email does not waive those requirements.

Questions, privacy requests and service notices: help@waputu.com.