waputuWaputu support center
Find the next
right step.
30 practical guides. Clear button names. Recovery paths for the work that needs a second look.
Start your workspace
From your confirmation email to your first facility sync.
Follow the setup checklist →Finish the production run
Confirm child lots, prepare their labels and keep each group together.
Go from sublots to labels →Recover carefully
A timeout does not prove a state request failed. Start with the recorded job.
Resolve an uncertain result →30 articles
Create and verify your Waputu account
Register your organization, confirm your email and follow the private workspace setup.
Read the guide Getting startedActivate an owner and set up MFA
Complete the first sign-in securely before connecting your facilities.
Read the guide Getting startedComplete company and facility onboarding
Work through company details, state connection, facilities, first sync and team readiness.
Read the guide Account and teamSign in to the correct workspace
Understand the public portal, your organization workspace and session recovery.
Read the guide Account and teamReset a forgotten password without losing MFA
Use the recovery email for the correct workspace and verify your authenticator when required.
Read the guide Account and teamTroubleshoot authenticator codes and MFA access
Resolve common code problems while preserving account security.
Read the guide Account and teamInvite a teammate with the right access
Choose a role, restrict facilities and send a branded invitation.
Read the guide Account and teamUnderstand roles and facility permissions
Separate account roles, facility grants and state-system authorization.
Read the guide Account and teamFind and select the right facility
Keep each inventory and production action scoped to the intended location.
Read the guide Account and teamDisable a departing teammate
Remove operational access without deleting historical work.
Read the guide NMS2S connectionConnect NMS2S to your workspace
Use an authorized integration identity and confirm both connection and synchronization.
Read the guide NMS2S connectionReplace an expired or refused state token
Restore the connection and verify a fresh source read before resuming work.
Read the guide InventoryRead freshness and investigate stale inventory
Understand source age, scheduled reads and failed synchronization.
Read the guide InventoryFind inventory by product or barcode
Locate the exact state lot and distinguish its saved product name from its identity.
Read the guide InventoryInvestigate a missing or unavailable lot
Use source evidence before treating a missing record as a completed movement or sale.
Read the guide InventoryTrace a lot through lineage and events
Use recorded parent relationships and source events to investigate product history.
Read the guide InventoryReview discrepancies without rewriting state inventory
Investigate and record local review decisions with the source context in view.
Read the guide SublotsPlan and create NMS2S sublots
Review the live parent, allocate children and create a durable job.
Read the guide SublotsPause, resume or cancel remaining sublots
Continue the recorded job without repeating confirmed children.
Read the guide SublotsRecover an unknown or timed-out sublot result
Reconcile evidence from the state system instead of sending the same split again.
Read the guide SublotsPrint newly created sublots in lot order
Hand confirmed children directly into the label workspace with copy counts prefilled.
Read the guide Labels and printingSave product facts for production labels
Enter and review the information that belongs on each lot label.
Read the guide Labels and printingSet custom label and sheet dimensions
Configure stock, margins and gaps without shrinking required content.
Read the guide Labels and printingSet a lot-specific QR link and position
Control the destination and placement while protecting required label information.
Read the guide Labels and printingPrint an ordered production label run
Generate one saved PDF with clear lot boundaries for your chosen compatible printer.
Read the guide Labels and printingReprint a saved label job and preserve history
Use the exact issued snapshot without repeating inventory actions.
Read the guide Labels and printingFix clipping, scaling and unreadable labels
Diagnose the PDF, printer driver, stock and scan result in a consistent order.
Read the guide Service and troubleshootingUnderstand launch access and planned service packages
Separate current access from the proposed location-based upgrade roadmap.
Read the guide Service and troubleshootingUnderstand planned Waputu-only inventory rooms
Keep internal operational locations distinct from NMS2S state rooms.
Read the guide Service and troubleshootingPrepare a useful support request
Send enough evidence to investigate without exposing credentials or unrelated customer data.
Read the guide