Before you start
- Have the full barcode and facility.
- Check event-source freshness as well as inventory freshness.
Where to click
- 1Lineage→
- 2Parent or child→
- 3Events→
- 4Sublot history→
- 5Record evidence
Step-by-step instructions
1Lineage
Search for the lot and open its record. Review parent and child identifiers rather than assuming a relationship from matching product names.
2Parent or child
Follow the available link to inspect the connected record. Compare quantities and source times.
3Events
Use the event view for the relevant facility and identifier. Check the source event type and timestamp.
4Sublot history
For work created in Waputu, review the durable job and its confirmed child identifiers.
5Record evidence
Capture safe identifiers and times when reporting a discrepancy. A final state alone is not proof that a specific user or system performed the action.
You can connect the available source records and local job evidence without inventing missing steps.
If something goes wrong
No relationship is shown
Source data may be incomplete or not yet refreshed. Report the exact identifiers.
An event time differs from the page time
Check the displayed timezone and source timestamp before comparing records.
Still need help?
Send the workspace, facility, safe error and approximate time. Keep credentials and private activation links out of the message.
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