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Account and team

Reset a forgotten password without losing MFA

Use the recovery email for the correct workspace and verify your authenticator when required.

For all users · Reviewed September 9, 2026

Before you start

  • Open the workspace where the password needs to change.
  • Keep access to your registered email and existing authenticator.

Where to click

  1. 1Forgot password?
  2. 2Reset password
  3. 3Verify your sign-in
  4. 4Choose a new password
  5. 5Return to your work
Illustrated navigation sequence. Exact controls appear in the numbered instructions below.
Waputu account confirmation email with its Confirm email button and explanation of the next setup step.
Use the action in your own email
Account-email design preview. Use the button in your own email; never share its private link.

Step-by-step instructions

  1. 1Forgot password?

    Select the link on that workspace sign-in page. Enter the registered email. The response is intentionally generic so account membership is not exposed.

  2. 2Reset password

    Use the newest Waputu recovery message. Check the destination workspace before opening the link. The link is private and single-use.

  3. 3Verify your sign-in

    If MFA is enrolled, enter your existing authenticator code before changing the password. Recovery is not an MFA bypass.

  4. 4Choose a new password

    Enter a unique password between 12 and 128 characters. Complete the form and sign in again if prompted.

  5. 5Return to your work

    Check the facility and job history before resuming an interrupted action. Resetting access never repeats a sublot request.

What success looks like

The new password works in the intended workspace and the existing MFA requirement remains in place.

If something goes wrong

The link is invalid

A newer request may have replaced the token, or it may have expired or already been used. Request one fresh link from the same workspace.

The account remains disabled

Recovery does not reactivate a disabled profile. Contact your owner.

You lost the authenticator too

Use the verified support process. Do not share recovery tokens, passwords or MFA setup keys in a ticket.

Still need help?

Send the workspace, facility, safe error and approximate time. Keep credentials and private activation links out of the message.

Contact supportSearch another guide