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Account and team

Sign in to the correct workspace

Understand the public portal, your organization workspace and session recovery.

For all users · Reviewed September 9, 2026

Before you start

  • Use the workspace URL from your invitation or activation.
  • Owners and admins need their authenticator.

Where to click

  1. 1Sign in
  2. 2Verify your sign-in
  3. 3Home
  4. 4Sign out
Illustrated navigation sequence. Exact controls appear in the numbered instructions below.

Step-by-step instructions

  1. 1Sign in

    Open your organization workspace and enter your email and password. The same email can identify separate accounts in isolated organizations.

  2. 2Verify your sign-in

    Complete MFA when required. A valid password alone does not unlock an owner or admin session.

  3. 3Home

    Check the organization and facilities shown before acting. The dashboard is the starting point for inventory, sublots and labels.

  4. 4Sign out

    Sign out on shared devices when finished. If the application asks you to sign in again, start a fresh session rather than retrying a stale form.

What success looks like

You see only the facilities granted to your workspace identity.

If something goes wrong

The public portal shows workspace status

That is expected for a registered owner. Follow Open workspace to reach operational tools.

Not allowed

The account may be disabled or lack a profile or facility grant. Ask your workspace owner to check access; repeated password resets will not grant permissions.

Still need help?

Send the workspace, facility, safe error and approximate time. Keep credentials and private activation links out of the message.

Contact supportSearch another guide